Speaker: Keith Goodwin - Northampton Door to Door

Mon, Apr 16th 2018 at 12:30 pm - 2:00 pm

Keith will be talking about the service that NDDS provides to the people of Northampton


The scheme is managed by Keith Goodwin who, with scheduler Bryan Carey and Assistant Manager Debbie Harris, supply the public with a range of options, centred around a demand-responsive transport system with a fare structure and a door-to-door service for paid-up members, of which there are currently 720. Of course, bus passes are also accepted after 9.30am.

“In fact, 60% of what we do is shopping trips,” says Keith. “The Door To Door service is open to members who pay £15 a year to join and then pay what is basically a mileage charge for each trip, worked with a banded fare structure.”

The service – run under the auspices of a Section 22 Community Bus Permit – is so focused on this core business that one of the vehicles even has a dedicated space for supermarket shopping boxes. But all of the vehicles are wheelchair accessible.

Not all passengers want to go shopping. A proportion book a ride to reach luncheon clubs, day centres and other social activities: “Most of our customers have either mobility issues or perhaps can’t carry shopping,” says Keith. “It’s a lifeline for many people; some have told us that, before they took their first trip with us, they hadn’t left the house for two years.

“Many have no immediate next of kin to care for them but for others, it’s just a matter of pride that they don’t like to ask for lifts. But that’s what we’re here for.”

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