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Home | Forgotten login details

  • Forgotten username or password?
  • Tutorial/Help

Enter your registered email address below to start the password reset process. This will also enable you to change your username.

Usernames and passwords haven't changed with the new format, but login IS now case sensitive - for example Apple85265GH might work if apple85265gh doesn't. You must have at least 5 characters, of which at least 3 are letters and 1 is a number. Maximum 30 characters.

After changing your password, you will be redirected to the login page.

IMPORTANT - some ISPs (Internet Service Providers) block mail from this server; to reduce the likelihood of this happening, create a Contact called 'Template Server' (the name doesn't really matter) and add the email address Mails should get through to you then, inluding the password reminder emal.

Forgotten Password/change Username
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If you have forgotten your username or password;


1. Do not use the RIBI website.  It uses a different system.

2. You can start from any district or club website that uses the RIBI-template - note the 'Help' link, in the menu on every page. Choose 'forgotten login details'

click the forgotten password link

3. This system is designed so that you are the only person who knows your username and password.  If you forget either then you can repeat this process as often as is necessary.  The only thing you need to do is to keep your email address up to date.

STEP 1:  Enter your email address.

Type your email address in the box and click on the 'Send' Button.

enter your email address

When you click on send two things happen.

  1. The box below appears telling you that an email has been sent.  Note the addition of some red writing. Do not enter anything in this box again.
  2. You can close this now.  An email has been sent to you with further instructions.

note the instructions in red

STEP 2: Find the email and carry out the instructions.

Go to your email program and open the email from 'Template Admin'.

email link

Click on the blue writing 'password update'. This should bring up a form for you to change your username and password.

If the link does not work then:

  1. Highlight and copy all of the blue writing after URL:
  2. Go to your Internet Browser and paste this into the Address Box then press Enter.

STEP 3: Enter your existing or new Username and Password.

enter your new details

  1. Read the instructions about creating a username and password.
  2. Decide on the Username and Password that you would like to use.
  3. Make a note of these so that you can use them next time you want to log on.
  4. Type them in the boxes.
  5. Click on the 'Reset' button.
  6. The only problem that you may have is if someone else is already using the username that you have selected.  Choose another, type in and click 'Reset' again.

This will now take you back to the login screen.

STEP 4:  Login using your new username and password

log in