A talk on the work of the Samaritans charity
& Rachel gave an interesting insight
into the work of the Samaritans .
the country there are 200 branches which deal with 74,500 calls per week ,
27,000 emails a month and 39,500 texts . Surprisingly the service is only available
in the UK so
often have calls or emails from abroad and the telephone service allows them
free calls for up to half an hour
local branch is at the top of Station Road and draws volunteers from the local
as far as High Wycombe and Berkhamsted. Currently they have 106 Volunteers.
Their aim is to prove the service 24 hour a day on all 7 days of the week but
there are not sufficient volunteers to allow for this at present and the branch
has to be closed at some quieter times.
local branch is linked in with other branches so that calls can be diverted
automatically if all the phones at one centre are busy.
service is totally confidential and non judgemental. They deal with unhappiness
, despair , emotional health , suicidal
behaviour and mental health problems .They often signpost callers to other
services such as Childline , CAB & AA. They get a 500 nuisance calls a
month which are blocked by the service so they have a very number of blocked
callers . When dealing with suicidal calls they stay on the line with the
caller until the end
service goes out into schools to teach
children how to deal with the stresses of exams or moving schools
now collating their types of calls so they can identify trends and so improve
their service .
service can be very stressful for the volunteers so the service provides
support to the volunteers if they need it.